Shipping policy
1. Introduction
This Shipping Policy sets forth the terms under which Shifa, also known as Shifa Goodness, a brand of Bellway Industries, conducts the delivery of products from our website, www.shifagoodness.com. It applies to you, referred to as "you" or "your", when engaging with our services, including making purchases on shifagoodness.com or through any other interactions with us. "We", "us", and "our" in this document refer to Shifa Goodness.
2. Dispatch Timeframe
Orders are processed and dispatched within 48 hours of ordering. Dispatch may be delayed during national or other mandatory holidays. Customers will be informed of any significant delays beyond the stipulated timeframe.
3. Packaging Standards
Our products are packaged in durable, protective material to ensure safe transit and delivery in pristine condition.
4. Delivery Time
Delivery times may vary based on the courier service's performance. We are not responsible for delays caused by courier services. A tracking number will be provided for real-time order tracking.
5. Handling Returned Shipments
Returned shipments due to delivery issues or incorrect address details will be redelivered after verifying the correct address and contact details.
6. Cash on Delivery (COD)
COD is available, but we reserve the right to withhold dispatch on COD orders if there are doubts about the order's authenticity.
7. Order Cancellations and Modifications
Contact our customer service team promptly for any order cancellations or modifications. Changes or cancellations may not be possible once an order is dispatched.
8. Communication with Customers
We are committed to customer satisfaction and will keep you informed about any issues related to your order's delivery. Contact our customer service team for assistance at hello@shifagoodness.com or +91 8320 796 914.
9. Policy Updates
Bellway Industries may update this Shipping Policy as needed. Regular review of this policy is recommended.
Thank you for choosing Shifa Goodness for your wellness needs.